The demand for voice process job has been increasing worlwide due to the ever growing BPO (Business Process Outsourcing) and call center industry. Whether you are looking for International Voice Process Jobs or domestic, opportunities are endless if you have the right communication skills and passion for customer service.
We will cover everything about voice process from definitions, responsibilities, skills required, salary insights, and future career growth to help you find the best opportunity in this voice process industry.
What Are Voice Process Jobs?
Voice process involve interacting with customers over phone calls to solve their queries, provide support, or assist with sales and services. These jobs are divided into two categories:
- International Voice Process Jobs: Handling customers from foreign countries, often in English or other international languages.
- Domestic Voice Process: Handling customers within the same country, but in local or different states regional languages.
Difference Between Internation & Domestic Process
| Factor | Internation Voice Process | Domestic Voice Process |
| Target Customers | Foreign clients USA, UK, Canada, Australia etc. | Local clients within India |
| Language Requirements | Fluent English and sometimes additional languages | Hindi, English and regional languages |
| Work Timings | Night shifts due to time zone differences | Day and night shifts and flexible work timings |
| Salary | Higher compared to domestic voice process | Moderate salary but better work life balance |
| Career Growth | Exposure to global clients, higher learning curve | Stable growth within India BPO companies |
Skills Required for Voice Process Jobs
To excel in International Voice Process jobs and Domestic Voice Process Jobs you need to develop the following skills:
- Excellent Communication Skills: Clear, polite and very confident speaking and understanding ability.
- Listening Skills: Understanding customer effectively and very quickly.
- Problem Solving Ability: Offering solutions quickly and efficiently.
- Technical Knowledge: Basic knowledge of computer systems and CRM software.
- Patience & Empathy: Handling difficult customer with calmness.
- Sales & Persuasion Skills: For outbound voice process jobs involving sales.
Types of Voice Process Jobs
- Inbound Voice Process Jobs: handling incoming calls from customers related to queries, complaints or support.
- Outbount Voice Process Jobs: Making outgoing calls to customers for telemarketing sales and follow ups.
- International Voice Process Jobs: Communication with clients from international markets.
- Domestic Voice Process Jobs: Serving customers within India in Hindi, English and local languages.
Salary Structure of Voice Process Jobs
| Job Role | Experience | Salary Per Month |
| Domestic Voice Process Executive | 0 – 2 years | 12,000 – 20,000 |
| International Voice Process Executive | 0 – 2 Years | 18,000 – 35,000 |
| Senior Voice Process Executive | 3 – 5 years | 30,000 – 50,000 |
| Team Leader/Supervisor | 5+ years | 45,000 – 70,000 |
| Manager | 8+ years | 70,000 – 1,20,000 |
Benefits of Choosing Voice Process Jobs
- Easy Entry for Freshers: You can easily starts as freshers.
- Attractive Salary & Incentives: Handsome salary and performance based incentives.
- Skill Development: Improve communication, negotiation, and customer handling.
- Career Growth: Opportunity to move into HR, training, management, or IT roles within BPO.
- Global Exposure: International Voice Process Jobs provide cultural and business knowledge.
Challenges in Voice Process Jobs
- Night Shifts: Nigh shifts in international roles dues to time zone differences between two countries.
- High Pressure: Voice process jobs comes with pressure to meet call targets and customer satisfaction.
- Repetitive Work: Repetitive work may cause stress if not managed properly.
- Customer Handling: Customer handling can be difficult with aggressive or frustrated clients.
However, with the right mindset and proper on the job training these challenges can be overcome and you will shine in voice process industry.
Tips to Succeed in Voice Process Jobs
- Always listen to customers carefully before responding.
- Improve your English fluency if aiming for international roles.
- Stay updated with product and service knowldge.
- Focus on achieving daily and weekly targets.
- Build a positive attitude and patience while handling calls.
Available International & Domestic Voice Process Openings
| POSITION | LOCATION | APPLY LINK |
| International Voice Process | Bengaluru | Apply Now |
| Team Member – Domestic | Noida | Apply Now |
| Customer Service Voice | Noida | Apply Now |
| Inbound Voice Process | Noida | Apply Now |
| International Voice Caller | Bengaluru | Apply Now |
| International Outbound Sales | Noida | Apply Now |
| US Telecaller | Delhi | Apply Now |
| Inbound Sales | Gurugram | Apply Now |
| Team Member – Domestic | Hyderabad | Apply Now |
| Sales Representative | Noida | Apply Now |
| Customer Support Executive | Bengaluru | Apply Now |
| Inbound Sales | Bengaluru | Apply Now |
| Team Lead – Voice | Mumbai | Apply Now |
| Operation Specialist – Voice | Noida | Apply Now |
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FAQs
Q1. Do I need perfect English for International Voice Process Jobs?
Yes, fluency in English and neutral accent training are must have in International Voice Process Jobs.
Q2. Can fresher apply for International Voice Process role?
Yes, companies hiring freshers and provide on the job training after the selection process.
Q3. What qualifications are needed for voice process jobs?
The minimum qualification is 12th pass, but graduates are preferred. Good communication skills and basic computer knowledge are essential.
Q4. What skills are required for voice process jobs?
Excelent spoken skills, English and regional language knowledge, listening ability, problem solving ability, confidence in handling customer calls.
Q5. Are incentives provided in voice process jobs?
Yes, companies offers performance based incentives, night shifts allowance and bonuses in both international and domestic voice processes.
Q6. Do international voice process jobs require night shifts?
Yes, since international clients are based in different time zones, most international voice process jobs requires working in night shifts.
Final Thoughts
The demand for International Voice Process Jobs and Domestic Voice Process Jobs continues to grow as companies across industries expand their customer support operations. Whether you are fresher looking to start your career or an experienced professional aiming for growth, these profiles provide excellent opportunities.
If you want to enhance your communication skills, earn attractive incentives and build successful career in customer support this is the right time to apply. Explore the latest openings in both International and domestic voice process jobs and secure your spot in a fast growing industry.
Note: Top Recruitment Hub is not an employer. We are job portal website that helps job seekers connect with potential employers by sharing latest job opportunities. We do not guarantee employement or charge any fees by applying. Thank You.
Hi, I’m Shakir Rai, Founder of Top Recruitment Hub. I graduated in BBA from HNB Garhwal University, Srinagar. and have 4 years of recruitment experience. Now, I work as a blogger, sharing the latest job openings, career tips, and industry insights to help job seekers. My vision is to connect job seekers with the right employers, helping them grow, succeed, and achieve their career goals.
Hey any faridabad based job?
Explained beautifully really helpful
Nice opportunities
Good future in international processthan domestic process