Looking to start or grow your career with a leading global brand? Here’s your chance! We are hiring for the Email Chat Process in Gurugram – An excellent opportunity for both freshers and experienced candidates to join a dynamic, growth-oriented environment. Apply and start your career.
Role Overview
Designation: Email Support Process
Company: PeopleStaffing
Location: Gurugram, Haryana
Shifts: Rotational Shifts | Rotational Week Off
Working Days: 5 Days Working
Facility: Cab Facility Provided
Eligibility: Freshers & Experienced Both
About the Role
In the Email Chat Process, you will be responsible for handling customer queries and resolving issues via email. This role is perfect for individuals who possess good written communication skills, attention to detail, and a customer-first mindset.
Roles & Responsibilities
As part of Email Chat Process, you will be responsible for providing efficient and professional customer support through email communication. Your role will focus on delivering a smooth and satisfying experience for customers while maintaining quality standards.
- Handle and respond to customer queries recieved via email.
- Provide accurate information and effective solutions related to products.
- Maintain a positive and empathetic tone while addressing customer concerns.
- Follow standards operations procedures and companies policies.
- Collaborate with internal departments to resolve complex queries.
- Keep records of customer interactions, issues, and feedback accurately.
- Meet daily and monthly performance metrics and customer satisfaction.
- Identifying recurring issues and suggest improvements to enhance performance.
- Stay updated with product knowledge and process changes to provide information.
- Maintain confidentiality and data security in all customer communications.
Why Join the Email Chat Process Team
- Work with a reputed global brand known for career growth and a supportive work culture.
- Opportunity to build communication and technical skills in a fast paced environment.
- Attractive pay structure and performance-based incentives.
- Safe and convenient commute options with company provided cab facilities.
How to Apply
Interested candidates can connect directly with our HR for immediate consideration:
Email: paras.das@peoplestaff.in
Contact: +91-7827002178
HR Person: Mr. Paras
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FAQs
Q1. What is the Email Chat Process role?
It’s a non-voice role where you handle customer queries via email and provide quick solutions.
Q2. Who can apply for this role?
Freshers and experienced with good communications English Skills can appply.
Q3. What are the working hours?
5 days working, rotational shifts, and rotational week offs.
Conclusion
If you are ready to step into a stable and rewarding career, this Email Chat Process role in Gurugram is the perfect opportunity. Whether you are fresher looking for your first corporate job or an experienced professional seeking better growth, apply today and start your journey with one of the most trusted names in the industry.
Hi, I’m Shakir Rai, Founder of Top Recruitment Hub. I graduated in BBA from HNB Garhwal University, Srinagar. and have 4 years of recruitment experience. Now, I work as a blogger, sharing the latest job openings, career tips, and industry insights to help job seekers. My vision is to connect job seekers with the right employers, helping them grow, succeed, and achieve their career goals.